Update 4/6/14 at 7 pm:
We are happy to report that
www.neopoet.com is now being hosted out of our main server in Brooklyn, NY. The site should be a lot more responsive. If you notice any issues at all, please contact us at
http://www.neopoet.com/contact
Please note that search functionality is still disabled at the moment - we hope to have this restored next week.
Update 4/2/14 at 10 pm:
We completed some configuration changes and the backup server appears to be much more responsive. Please let us know if that's what you see as well
Update 4/1/14:
The server hard drive (1 of 2) failed around 1 am on Sunday, March 30th.
After trying some initial diagnostics, I went to the data center, confirmed the hard drive was dead and pulled both the defective and non-defective drive.
I were able to extract the database and the base files (the program that runs Neopoet as well as uploaded files, like profile pictures) from the working drive. The drive that had failed contained log files and some backups.
On Monday, I created a "virtual" cloud server as a workspace and as a point to restore the website. We spent a lot of time trying to use the database I had pulled from the working drive, but ultimately realized it had crashed in an unusual way and would require considerable work to restore. A commercial consulting service to help with this kind of operation is is $800+ to start.
At that point, we decided to go with an earlier backup. We run backups between 4-6 am each day so the latest was Saturday at 6 am. That means 19 hours of data would be lost, which is unfortunate, but I think acceptable given the circumstances.
As of Tuesday, we've restored the site to the backup server and resolved all crucial error message. Search functionality temporarily will not work and the site is slower than usual, but the site is live.
We've ordered parts and will work to get the primary server back up and running at the datacenter on Saturday.